FAQs

What is Tease-Day?

Tease-Day (Tuesday) is where you can enjoy a preview of the bags that will be available to purchase the following day.  You may review pictures, item description and any available video of an item. 

 What is Shop-Day Wednesday?

Bags will be available for purchase only on Wednesdays.  Because we are a small business, by limiting purchasing to Wednesdays, we can better control when items are shipped and devote other days to sourcing, promoting products, etc. 

 How do you authenticate bags?

Each handbag goes through Entrupy’s professional authenticators.  Your purchase comes with a certificate of authenticity.  Find out more about Entrupy’s Luxury Authentication here https://www.entrupy.com/about-us/

 What is your return policy?

All sales are final.  No returns.  No exchanges.  Please review all pictures, read description carefully and ask questions prior to finalizing a purchase.  Contact us at cocovintagebags@gmail.com

 How/when do you ship?

We endeavor to ship your order as soon as possible.  Please allow up to 5 working days for your order to be shipped.  Orders are shipped via USPS or UPS (signature required).  Shipping cost is calculated at checkout. 

 How can I tell the condition of a bag?

Please review item descriptions, pictures, and any videos of each bag carefully.  Bags are rated fair, good, very good or excellent. 

Fair: noticeable signs of wear, not limited to significant scratches, scuffed edges, tears.  Please inspect photos where an effort will be made to show these conditions.   

Good: moderate flaws, moderate signs of use not limited to surface scratches, scuffs, darkening/lightening of handles, leather.  Signs of wear and imperfections will be noted in listing and shown in photos.  

Very Good: minor flaws and signs of use such as slightly worn corners, creases, tarnishes to hardware.  Signs of use will be noted in listing and shown in photos.  

Excellent: very little wear or sign of use.